FAQ

Where can I pick up my Jeep rental?

Our office is located in Ocean Commerce Park, 2004 S.  Croatan Hwy. Unit 18, Kill Devil Hills, near MP #9.75. Set back off the highway, down a long driveway, near the end – look for red wind feathers and the American Flag

How many people fit in the Jeeps?

Four door Jeeps seat 4 comfortably – 5 max.  Two door Jeeps have 4 seat belts

Can I remove the Jeeps top or doors?

Our Wranglers are equipped for maximum enjoyment. We offer Jeeps with the doors off with a mesh shade and solid safari tops or fully enclosed with hard top and air conditioning.   We do not allow removal of doors or tops! ($1000. penalty) Our fleet page and reservation page will have a picture of the vehicle as outfitted for summer.

Do I need to fill the Jeep up with gas before I return it?

YES! The rental jeep will have a full tank of gas when you pick it up.  Please return the jeep with a full tank of gas or incur a $100. fueling charge.

Are all Jeeps outfitted with fishing rod holders?

No – but they are available and can be attached to certain Jeeps  if requested for an additional fee.

Do I need to purchase an ORV (off road vehicle) permit if I want to take my rental Jeep to the Cape Hatteras National Seashore beaches?

No – every Jeep has its own ORV permit and will be allowed to be driven on the permitted areas of the
Cape Hatteras National Seashore beaches. Please visit www.nps.gov/caha for more information on Cape Hatteras National Seashore.

Can I take my rental jeep on the beach anywhere on the Cape Hatteras National Seashore beaches?

Click here to see map of permitted beach driving areas on the Cape Hatteras National Seashore beaches.

What do I need to know about driving on the beach?

All you need to know can be found here.

Can I take my rental Jeep up to the northern beaches to see the wild horses?

Yes – of course – we suggest you do.

What is Renters Collision Protection (RCP) and do I need to purchase it?

RCP is insurance a rental customer can purchase that covers damage to the rental vehicle by collision, vandalism, fire, windstorm, or hail.  RCP pays to a maximum of $20,000 with a $250 deductible.

How old do you need to be to rent a Jeep from Outer Banks Jeep Rentals?

Renters must be 25 years of age and carry full coverage auto insurance. No exceptions.

What do I need to bring with me when I pick up my rental?

The renter needs to bring their valid drivers license and proof of full insurance coverage. If you plan to add an additional driver, they will need to be present at time of rental with valid drivers license and insurance information

If I cancel do I receive a refund? 

We do offer a refund of 85% for all reservations cancelled prior to 72 hours of rental. Reservations cancelled within 48 hours of rental will receive a 50% refund. Any cancellations after will receive a 0% refund. For all week long reservations you must cancel 7 days prior of rental to receive a 85% refund. Any cancellation after will receive a refund of 0%.

Can my dog ride in the jeep?

Yes we do have certain Jeeps we allow dogs in for a additional fee. The jeeps we have for dogs are 2 door only with rear seat removed. No pets are allowed in our 4 door Jeeps. You will also need to bring a blanket or dog bed to place in back.

Does my rental start from the time I pickup if I am late?

Your rental is set for the time of your reservation, We need everyone to be on time so the next customer can start their day.